Terms and Conditions

Welcome to The Asbury Villas! By making a reservation and staying at our property, you agree to the following terms and conditions. Please read them carefully before booking.

1. Reservations and Payments

1.1 Booking Confirmation

  • A reservation is confirmed only after the required deposit has been received.
  • Guests will receive a confirmation email with details of their stay.
  • The management reserves the right to cancel bookings that are incomplete or unpaid.

1.2 Payment Policy

  • A deposit (typically a percentage of the total amount) is required at the time of booking.
  • The remaining balance must be paid before check-in, usually within a specified period.
  • Payment methods accepted: credit/debit cards, bank transfers, or other approved payment options.
  • Failure to make full payment by the due date may result in cancellation of the booking.

2. Cancellation Policy

2.1 Cancellation by Guest

  • Cancellations made more than 60 days before check-in: Full refund minus a processing fee.
  • Cancellations made 30-60 days before check-in: Partial refund (typically 50%).
  • Cancellations made less than 30 days before check-in: No refund.
  • No-shows will be charged the full booking amount.

2.2 Cancellation by The Asbury Villas

  • In rare cases, due to unforeseen circumstances (e.g., property maintenance, overbooking), the management reserves the right to cancel a reservation.
  • In such cases, guests will receive a full refund or an alternative booking option.

3. Check-in and Check-out

3.1 Check-in

  • Standard check-in time: 3:00 PM – 8:00 PM.
  • Early check-in requests are subject to availability and may incur additional charges.
  • Guests arriving after 8:00 PM must inform the property in advance for late check-in arrangements.

3.2 Check-out

  • Standard check-out time: 10:00 AM.
  • Late check-out requests must be made in advance and may incur additional fees.

4. Property Use and Guest Conduct

4.1 Occupancy Limits

  • The number of guests staying must not exceed the maximum occupancy stated at the time of booking.
  • Unregistered guests are not allowed without prior approval.

4.2 House Rules

  • No smoking inside the property. Designated smoking areas may be available.
  • No parties or events are allowed without prior approval.
  • Noise levels must be kept to a minimum, especially between 10:00 PM and 7:00 AM.
  • Pets are not allowed unless specified otherwise.

4.3 Cleanliness and Maintenance

  • Guests are expected to maintain cleanliness during their stay.
  • Any damages or excessive mess may result in additional cleaning fees.

5. Security Deposit and Damages

5.1 Security Deposit

  • A security deposit may be required at check-in.
  • This deposit will be refunded after check-out if no damages or rule violations are found.

5.2 Guest Responsibility for Damages

  • Guests are liable for any damage to the property, furniture, or amenities.
  • The cost of repairs or replacements will be deducted from the security deposit or charged separately.

6. Liability Disclaimer

6.1 Personal Belongings

  • The property is not responsible for lost, stolen, or damaged personal items.
  • Guests should secure their belongings and use in-room safes if available.

6.2 Use of Amenities

  • Use of facilities such as swimming pools, gyms, and common areas is at the guest’s own risk.
  • The property is not liable for injuries or accidents occurring on the premises.

6.3 External Factors

  • The property is not responsible for disruptions caused by weather, power outages, or local infrastructure issues.

7. Force Majeure (Unforeseen Events)

  • The property shall not be held liable for failure to provide services due to natural disasters, government regulations, pandemics, or other unavoidable events.
  • Guests affected by such circumstances may receive a refund or the option to reschedule.

8. Privacy Policy

  • Personal information collected during booking is used solely for reservation purposes.
  • We do not sell, share, or distribute guest data to third parties.
  • Payment details are securely processed through encrypted transactions.

9. Governing Law

  • These terms and conditions are governed by the laws of Zambia.
  • Any disputes will be resolved in local courts.

10. Contact Information

📍 Address:
64 Mutandwa Road,
Roma, Lusaka,
Zambia 10101

📞 Office Phone:
+260 777 202 530

📧 Email:
inquiries@theasburyvillas.com

🌐 Website:
www.theasburyvillas.com